Brivo FAQs

Modified on Tue, 12 Nov at 11:24 AM

I added a new co-member to an account, but they don't show up in Brivo. What should I look for?
- Did you give them unique credentials, i.e. a unique access code? Brivo requires access codes to be unique, and they won't push through if they aren't.
I created a new member, but they don't show up in Brivo. Why?
- Does the member have a Recurring Billing? They will only push to Brivo if they have a Recurring Billing and that Recurring Billing has Brivo access permissions.
- Be sure their Recurring Billing is for a Membership Product that assigns them to a particular Brivo Group. This is set in INVENTORY>PRODUCTS. Click the EDIT pencil next to the Membership Product that they have. Check that the correct BRIVO GROUP is selected.