Deskworks Support

Intelligent Network Check-In makes it easy to track who’s in your space without extra steps for your members or staff. It works with our customized Mikr...

Network Check-in and automatic member tracking require a Radius Server and custom setup or Isofy Integration.  Please contact us if you are interested i...

Each member has a Member Login and Password which gives them access to both the Deskworks Member Portal as well as your network.  Instruct members to: ...

Follow these steps if someone is unable to get onto your network: Be sure they have selected your network on their computer under the wifi icon: They wi...

Members will be displayed on your Dashboard in the “People Currently Checked In at your Center” area. Select members from this area to view their profile o...

Setup To allow non-members to purchase passes self-service: Go to INVENTORY > PRODUCTS Select the Rental Hours product you’d like them to be able to ...

On the login splash page there is a field for an Access Code as well as for Login ID and Password. There are two types of Access Codes. Access Code of the ...

Steps to Revoke Network Access for a Member: Search for and Select the Member. Go to MEMBERS > VIEW/EDIT PROFILE In the MEMBERSHIP box, click EDIT....

With a Member selected, go to: MEMBERS > CHECK-IN LOG There you'll see the raw data of all network check-ins and checkouts for the Member (i.e. ...

The following link, when modified for your site, allows you to test credentials: https://thesatellite.satellitedeskworks.com/nac/check-in?locationId=thesat...