How can I tell if a billed line item has been deleted from an order?

Modified on Sun, 27 Oct at 1:40 PM

  • Go to BILLING > POST PAYMENTS OR CHARGES.
  • Click the EDIT pencil for the order in question.
  • Scroll to the bottom of the page and click AUDIT.
  • If any deletions or other changes have been made that are no longer present at the top of the page, the Audit area will log what action was taken and what administrator login was responsible for the change/deletion.
image

If the order has been deleted entirely, you can find a record of all orders (including deleted orders) from ACCOUNTING > INVOICE LOG. Click on the order from the Invoice Log to follow the steps above.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article