Setup of Isofy<>Deskworks Integration

The setup of the integration between Isofy and Deskworks is done completely on the Isofy side:

Prerequisites: 

• First and very importantly, ensure that your members' email addresses and company names in Deskworks match to any existing email addresses and private network names in isofy. The "Company" field in Deskworks will map to the "private network" field in isofy. Not completing this step will cause duplicate records and may cause members to end up in the wrong private networks in isofy. If a member does not exist in Isofy, they will be created automatically, so this step is to ensure that there aren't duplications.
  
  For example, if, in Deskworks, you have one member under the Company "Google" and another member under the Company "Google Inc.", then these two members will be placed on two separate private networks in isofy: "Google" and "Google Inc." Because isofy securely isolates private networks from each other, these members will not be able to access each other's devices; this is an intentional security feature in isofy. For example, if the member on the network "Google" has a printer, the member in the network "Google Inc." would be unable to access it. This is why it is so important to ensure that all members' Company names and email addresses are consistent before enabling the integration.

• Second, you will need your Deskworks Center ID and Deskworks Base URL. The Base URL will be in the format: https://[yoursite].mydeskworks.com or similar. The unique Center ID for each of your locations is displayed at the end of any URL on your site. For example, on "https://deskworks.satellitedeskworks.com/dashboard-admin?center=6 you will see that the Center ID is "6". 

Steps to Enable Integration: 

• Next, in the isofy Admin Dashboard's sidebar, choose Settings, then Integrations:
• Choose Deskworks:
• Fill in the Deskworks Center ID and Deskworks Base URL. 
  • The exact format of the Base URL does not matter (e.g. "https://isofy.deskworks.app/" vs "isofy.deskworks.app"); isofy is smart enough to reformat it for you behind the scenes, as long is it contains the full URL.
  • Finish by choosing - activate integration:

CRITICAL: Configurable options

In order to enable the Deskworks Intelligent Network Checkin features, be sure you toggle ON all of the following options by moving the toggle switch on the integrations settings page: 

• Check-in Module: This option will enable Deskworks login on the captive portal login page, allowing your users to log in with their Deskworks logins/passwords.
• Password Authentication: This option enables password authentication for members to authenticate with their credentials from Deskworks.
• Member Access Token: This option enables authentication via access tokens from Deskworks, such as the Access Code sent with reservations. They will have access from ½ hour before their reservation to ½ hour after.
• Guest Token Authentication: This option enables guest authentication via guest tokens from Deskworks (i.e. Deskworks' Code of the Day feature).

Check-out Parameters

To help avoid accidental checkouts, for example, a member walking to their car, a variable grace period can be configured. In the isofy Admin Dashboard's sidebar, choose Settings, then Business. Near the bottom of the page under "Check-out grace period (in minutes)" you can adjust this variable 

After adjusting the Check-out grace period click the blue 'Edit' button to save your selection. 

Here's how the Captive Portal would look for end users once Deskworks is integrated:

• Guest:
  
  

  
  
  

  
  
  
  

• Members: