Discounts are pushed to InvoiceXpress as their own line items on invoices (rather than distributed equally across all charges). This was done to ensure that invoice totals match between the two systems.
Each invoice in Deskworks has an InvoiceXpress Audit button at the bottom of the Edit Invoice page. This displays an error log, where you can see and analyze any discrepancies between the two systems.
Go to Accounting > InvoiceXpress Audit for a report of all invoices and the correlation for them between Deskworks and InvoiceXpress. The invoice numbers are clickable, routing you to that specific invoice in either Deskworks or InvoiceXpress for any edits you wish to make.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article